Table of contents
Key Definitions
Before diving into the details, here’s how we use certain terms throughout this Agreement:
- “Agreement” — these Terms and Conditions in full
- “We”, “Us”, “Our” — Lucky Hills Casino, operated by Complete Technologies N.V.
- “You” / “Your” — any person accessing or using luckyhillscasino.ca
- “Website” — luckyhillscasino.ca and all content hosted there
Keeping these definitions straight makes everything that follows easier to read.
Accepting These Terms
By accessing luckyhillscasino.ca you confirm that you have read this Agreement, that you understand it, and that you agree to be bound by it. That’s the deal. If you don’t agree with any part of these terms, please stop using the website straight away.
We operate under a licence issued by the Curacao Gaming Control Board — licence No. OGL/2024/923/0383. The licence holder is Complete Technologies N.V., incorporated in Curaçao. These terms exist to protect both you and us, and they’re binding from the moment you use the site.
We may update this Agreement from time to time. Changes take effect when posted, so it’s worth checking this page periodically. Continuing to use the site after an update means you accept the revised terms.
Eligibility and Account Rules
To register and play at Lucky Hills Casino, you must:
- Be at least 18 years old — or the legal gambling age in your Canadian province or territory, whichever is higher
- Not be subject to a self-exclusion order or voluntary exclusion agreement
- Hold a valid payment method in your own name (third-party deposits are not permitted)
Each player is entitled to one account only. Sharing login credentials or allowing another person to use your account isn’t allowed. If we identify multiple accounts linked to the same person, household, or IP address, we may close the duplicates and forfeit any associated winnings.
We reserve the right to request identity documents at any time. Age and identity verification is a standard part of our compliance process, and we’ll carry it out whenever we consider it necessary.
Deposits, Withdrawals, and Payments
We accept a wide range of payment methods to suit Canadian players:
| Category | Methods |
|---|---|
| Cards | Visa, Mastercard |
| Canadian banking | Interac |
| Crypto | Bitcoin, Ethereum, Litecoin, USDT (Tether), Bitcoin Cash, XRP |
| Digital wallets | Apple Pay, Google Pay |
The minimum deposit is C$30. All transactions must be conducted in your own name — we do not accept third-party payments under any circumstances.
Crypto withdrawals typically process within 24–48 hours after verification is complete. Timelines for other methods may vary. All funds are held and displayed in Canadian dollars (C$).
Bonus Terms and Wagering
Our welcome offer gives new players up to C$10,000 plus 300 Free Spins spread across their first two deposits, each requiring a minimum C$30 to qualify. Full bonus details — including the applicable wagering requirements — are set out in the individual bonus terms page. Wagering requirements apply; see bonus terms for the exact conditions before opting in.
A few general rules that apply to all bonuses:
- Only one bonus may be active at a time unless we’ve explicitly said otherwise
- Bonus funds must be used before real-money balances where applicable
- If we detect bonus abuse, advantage play, or coordinated exploitation, we reserve the right to void the bonus and any winnings derived from it
If you’re unsure whether a specific playing strategy could be considered advantage play, reach out to us at support@luckyhillscasino.ca before proceeding.
Responsible Gambling
We’re genuinely committed to making sure gambling stays a form of entertainment rather than a problem. Through your account settings — or by contacting us directly — you can:
- Set daily, weekly, or monthly deposit limits
- Take a cooling-off period (a short break from play)
- Request self-exclusion if you need to step away for longer
Our support team at support@luckyhillscasino.ca is available 24/7 via live chat as well. If you ever feel that gambling is no longer fun, please use these tools or speak to a counsellor through a Canadian problem gambling helpline.
Intellectual Property, Security, and Liability
Intellectual property: all content on luckyhillscasino.ca — text, graphics, design elements — belongs to Lucky Hills Casino and is protected under applicable intellectual property laws. Do not copy or reproduce any material without our written permission.
Security: every transaction on the site is protected by SSL encryption. We also work with third-party auditors who carry out regular game-fairness checks, so you can be confident that results are genuinely random.
Limitation of liability: Lucky Hills Casino is not liable for financial losses arising from the use of our services, hardware or software failures on your end, internet outages, or other technical issues beyond our control. Gambling carries inherent financial risk and every decision to play is yours. Please gamble within your means.
Complaints and Contact
If something isn’t right, we want to know about it. Send the details of your complaint to support@luckyhillscasino.ca and we’ll investigate and respond as quickly as we can. Our live chat team is available around the clock if you’d prefer to talk things through straight away.
For any questions about this Agreement or about your account, you can reach us at:
- Email: support@luckyhillscasino.ca
- Live chat: available 24/7 on luckyhillscasino.ca