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At Lucky Hills Casino, we take your privacy seriously — and we mean that practically, not just on paper. This Privacy Policy explains exactly how we collect, use, store, share, and protect the personal information you provide when you visit survivorsintl.org or play at luckyhillscasino.ca. We operate under a Curacao Gaming Control Board licence (No. OGL/2024/923/0383), issued to Complete Technologies N.V., so we follow clear regulatory standards around data handling.
If you have any questions about how your data is managed, reach out to us at support@luckyhillscasino.ca — we’re happy to walk you through anything.
What Personal Information We Collect
We only ask for what we actually need. When you register, verify your account, or make a deposit, we collect:
- Identity details — your full name, date of birth, and residential address
- Contact information — email address and phone number
- Verification documents — government-issued ID and proof of address for KYC purposes
- Payment details — information required to process deposits and withdrawals via Interac, Visa, Mastercard, or your chosen crypto wallet
Beyond that, we automatically gather certain technical data when you visit the site — your IP address, browser type, device and operating system, referring URL, pages viewed, and session duration. This information helps us keep things running properly and supports our security monitoring.
Why We Use Your Data
Every piece of data we collect has a clear purpose. We use your personal information to:
- Process your deposits and withdrawals reliably
- Verify your identity and age in line with our KYC and anti-money laundering (AML) obligations
- Send you account updates, promotional communications, and important notices
- Personalise your experience based on your activity and preferences
- Monitor accounts for suspicious activity or signs of fraud
- Run internal analytics to help us improve the platform
We don’t collect data out of habit. If we have it, there’s a reason for it.
How and When We Share Your Data
We share your data in limited, well-defined situations only:
| Recipient | Why |
|---|---|
| Payment processors | To handle deposits and withdrawals (Interac, Visa, crypto providers, etc.) |
| IT and hosting partners | To keep the site infrastructure operational |
| Regulatory bodies or law enforcement | When required by applicable law |
| Corporate group entities | For routine internal operational purposes |
We do not sell your data. We do not rent it, trade it, or hand it to advertisers. Every third-party provider we work with signs a confidentiality agreement and is held to strict data handling standards.
How We Keep Your Data Secure
Security at Lucky Hills Casino isn’t a one-time checkbox. We actively maintain and update our protections, which include:
- SSL encryption on all data transmitted between your device and our servers
- Strict access controls and password-protected systems for sensitive data
- Regular security audits conducted by independent third-party specialists
- Ongoing updates to our protocols as new threats emerge
No system is perfectly infallible, but we put real work into making ours as solid as possible.
Cookies and Tracking Technologies
Our site uses cookies and similar tracking technologies. They help us remember your preferences, understand how the site is being used, and support security functions. You can manage or turn off cookies through your browser settings at any time — though keep in mind that disabling them may affect how some features work for you.
Your Rights Over Your Personal Data
You have genuine rights when it comes to the information we hold about you:
- Access — you can request a copy of your personal data at any time
- Correction — if something is inaccurate or out of date, let us know and we’ll update it
- Deletion — in certain circumstances, you can ask us to erase your personal data
To exercise any of these rights, contact us at support@luckyhillscasino.ca. We’ll acknowledge your request promptly and work through it with you.
How Long We Keep Your Data
We hold your information for as long as it is necessary — to provide our services, meet our legal obligations, and remain compliant with AML regulations under our Curacao licence. Once there’s no longer a legitimate reason to keep data, we don’t. We don’t hold onto personal information longer than required.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes take effect the moment they’re published on this page. We won’t bury amendments in hard-to-find places — this page is always the current version. If you use Lucky Hills Casino regularly, it’s worth revisiting occasionally.