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At Lucky Hills Casino, your well-being genuinely matters to us. Gaming is supposed to be fun — and honestly, for most people, it is. But we also know that staying in control isn’t always easy, which is why we’ve put real tools in place to help you manage your play before things ever get out of hand.
Deposit Limits
Overspending can creep up on you faster than you’d expect. To help keep that in check, you can set your own deposit limits directly through your account:
- Daily deposit limit — caps how much you can add in a single day
- Weekly deposit limit — keeps a rolling seven-day total in check
- Monthly deposit limit — the broadest view of your spending
Once a limit is in place, you simply won’t be able to deposit beyond it. You can update these at any time through your account settings, so you’re never locked into something that doesn’t fit your situation.
Time-Outs
Sometimes you just need a breather. If gaming is starting to feel like a bit much, you can step away with a temporary cool-off period — no questions asked:
- 24 hours
- 7 days
- 14 days
During a time-out, your account access is paused and you won’t receive any marketing from us either. It’s a clean break — space to reset, focus on other things, and come back only when you’re genuinely ready.
Self-Exclusion
If you need more than a short pause, self-exclusion gives you a longer window away from the platform. Options include:
| Duration | What happens |
|---|---|
| 1 month | Account blocked for the full period |
| 3 months | Account blocked for the full period |
| 6 months | Account blocked for the full period |
| 12 months | Account blocked for the full period |
Your account will be blocked for whichever duration you choose. Once the period is up, you can reactivate — but there’s no pressure to do so before you feel ready.
Account Closure
Struggling with gambling and want a permanent solution? We’re here to help you take that step. Reach out directly at support@luckyhillscasino.ca to have your account closed for good. Our support team won’t judge you — they’re there to make the process as straightforward as possible. You can also start a 24/7 live chat if you’d rather not wait for an email reply.
Recognising Problem Gambling
It’s not always obvious when gambling shifts from entertainment to something more concerning. Some warning signs worth watching for:
- Spending more money or time gambling than you originally planned
- Gambling to try to recover previous losses
- Borrowing money to fund gambling sessions
- Hiding gambling behaviour from friends or family
- Feeling anxious, stressed, or irritable when you’re not gambling
- Neglecting work, study, or personal relationships because of time spent gambling
If any of these sound familiar and they keep coming up, please don’t brush it off. Reaching out for help is the strongest move you can make.
Support Resources for Canadian Players
We’ve listed organizations that offer real, confidential support for anyone dealing with gambling-related concerns. All services below are free:
| Organization | Contact | What they offer |
|---|---|---|
| Connex Ontario | 1-866-531-2600 / connexontario.ca | Free mental health and problem gambling referrals across Ontario, 24/7 |
| Responsible Gambling Council (RGC) | 1-888-391-1111 / responsiblegambling.org | Canada’s leading organization for problem gambling prevention and support |
| Gamblers Anonymous Canada | gamblersanonymous.org | Peer support meetings and resources for people affected by problem gambling |
These services are confidential, staffed by people who know what they’re talking about, and available to anyone who needs them — not just those in crisis.
Age Restriction: 18+ Only
Lucky Hills Casino is strictly for players aged 18 and over. We use identity verification measures to stop underage users from registering or playing. If you’re a parent or guardian, it’s also worth using parental control software to block access to gambling sites for minors — several options make this straightforward to set up.
Gambling is entertainment. It’s not a way to make money, and the moment it stops being enjoyable, that’s your signal to step back. Help is out there, and there’s no shame in using it.